The overall framework for the construction of a new capability system for digital transformation mainly includes the identification of new capabilities, the decomposition and combination of new capabilities, the construction of capability units, and the hierarchical construction of new capabilities. Decomposition and combination, this article introduces the capacity unit construction part.
The new capabilities are to adapt to the rapidly changing environment, deepen the application of a new generation of information technology, establish, enhance, integrate, and reconstruct the internal and external capabilities of the organization, empower businesses to accelerate innovation and transformation, build new advantages in competition and cooperation, and transform and enhance traditional kinetic energy. New kinetic energy, the ability to continuously create new value and achieve new development. Capability units carry new capabilities that cannot or do not need to be decomposed, and are the basic units for value creation and transmission. Capability modules are combinations of capability units. Capability units can be defined jointly by process dimension, element dimension and management dimension. Organizations (enterprises) should start from the three aspects of process dimension, element dimension and management dimension, and systematically plan and build a process control mechanism for the construction, operation and optimization of capability units/capability modules , systemic solutions and governance systems. The construction of capability units/capability modules is a systematic project, which involves not only the establishment and optimization of process control mechanisms (corresponding to the focus of process dimension construction), the technical realization of systematic solutions (corresponding to the focus of element dimension construction), and the organization The adjustment and improvement of the level governance system (corresponding to the focus of management and dimension construction).
1. The focus of process dimension construction
In order to ensure the controllable and sustainable optimization of the construction and operation process of the capability unit/capability module, a “PDCA” process control mechanism should be established that includes planning, support, implementation and operation, evaluation and improvement, and based on the process control mechanism to promote capabilities The construction and continuous optimization of systemic solutions and governance systems related to unit/capability modules, as well as the coordination, integration and interactive innovation between the two, so as to support the stable acquisition of expected value benefits. The main activities of the capability unit/capability module process dimension are as follows:
plan. It mainly involves process control mechanism planning, systematic solution planning and governance system planning.
Support, implementation and operation. It mainly involves the construction of capability units/capability modules, the construction of support conditions for operation and optimization, and the establishment of implementation and operation mechanisms.
evaluation. It mainly involves the evaluation of the process and results of capability unit/capability module construction, operation and optimization.
Improve. The organization should establish and improve a continuous improvement mechanism, identify and select the needs and opportunities for continuous improvement, and take necessary corrections in response to the deficiencies in the construction, operation and optimization of capability units/capability modules, and the gaps in new capabilities found during the evaluation process. Measures and preventive measures, continuously promote the construction, operation and optimization of capability units/capability modules, and promote the iterative upgrade of capability levels.
[T/AIITRE20001-2020″GuidelinesfortheConstructionofNewCapabilitySystemsforDigitalTransformation”intheoriginaltextofthestandardthefocusofprocessmaintenanceconstructionincludesgeneralprinciplesplanningsupport/implementationandoperationevaluationimprovementetcThispartselectsthe”722Planning”section】
7.2.2 Planning
The organization should determine the value and benefit objectives of the capability unit/capability module to be built, clarify its organizational boundaries, main value activities, infrastructure and resource environment requirements, and carry out capability unit/capability module planning, including but not limited to:
a) Process control mechanism planning. The organization should conduct a comprehensive analysis of the requirements and implementation paths of the “PDCA” process control mechanism for planning, support, implementation and operation, evaluation and improvement, and plan the process control mechanism for the capability unit/capability module.
b) Systematic solution planning. Organizations should systematically analyze the four elements of data, technology, process, and organization, as well as the needs and implementation paths for interactive innovation and continuous optimization, and plan systematic solutions for capability units/capability modules.
c) Governance system planning. Organizations should systematically analyze the four aspects of digital governance, organizational mechanism, management methods, and organizational culture, as well as the needs and implementation paths for interactive innovation and continuous optimization, and plan a governance system for capability units/capability modules.
2. Key points of element dimension construction
In order to improve the systemicity and systematicness of the capability unit/capability module solution, the systemic solution should cover the four elements of data, technology, process, and organization, and realize the interactive innovation and continuous optimization of the four elements. The main activities of the competency unit/competence module element dimension are as follows:
data. It should start from data collection, data integration and sharing, data application, etc., to stimulate the innovation-driven potential of data elements, and to continuously accelerate and deepen the interactive innovation of data, technology, process, organization and other elements driven by data.
technology. According to the construction, operation and optimization requirements of capability units/capability modules, and around the technical application requirements of equipment and facilities, information technology (IT) software and hardware, networks, platforms, etc., use appropriate methods to carry out technology implementation, technology integration and integration, and technical capabilities. packaging, flexible deployment of applications, etc.
process. From the aspects of business process design, business process control, etc., sort out, standardize, adjust and optimize the business processes involved in the capability unit/capability module.
organize. Focusing on the requirements of business process optimization, carry out the adjustment of relevant functions and responsibilities, and make proper arrangements for the changes in the roles of relevant personnel and the optimization of positions.
[In the original text of the T/AIITRE 20001-2020 “Guidelines for the Construction of New Capability Systems for Digital Transformation”, the key elements of element dimension construction include general principles, data, technology, process, organization, etc. This part is an excerpt from the “7.3.4 Process” section]
7.3.4 Process
Organizations should sort out, standardize, adjust and optimize the business processes involved in systematic solutions from the aspects of business process design and business process control. Activities related to process elements include but are not limited to:
a) Business process design. The organization should sort out and standardize the existing relevant business processes, determine the key points and scope to be adjusted and optimized, and carry out the optimized design of business processes according to the needs of new capabilities to be built. The optimized design should cover the technical requirements and data information related to process operation. , to form a process file.
b) Business process control. The organization should take appropriate measures to strengthen communication and coordination with relevant parties, properly handle the differences of interests arising from the implementation of business process optimization, and when appropriate, use information technology to track the running status of business processes, process control and dynamic optimization.
3. Key points of management dimension construction
In order to improve the management guarantee level of capability units/capability modules, a comprehensive governance system should be established in terms of digital governance, organizational mechanism, management methods, organizational culture, etc. Coordination and suitability to ensure efficient construction, orderly operation and continuous optimization of capability units/capability modules. The main activities of the capability unit/capability module management dimension are as follows:
Digital governance. From the aspects of digital governance system, digital leadership, digital talents, digital funds, security and controllability, etc., establish a digital governance system that matches the capability unit/capability module, and promote human, financial, material, as well as data, technology, process, organization, etc. The overall coordination, collaborative innovation and continuous improvement of other resources, elements and activities, strengthening the application of safety and controllable technologies and the construction and continuous improvement of relevant management mechanisms such as safety and controllability and information security.
organization mechanism. From the aspects of organizational structure setting mechanism and functional responsibility adjustment mechanism, establish an organizational mechanism that matches the construction, operation and optimization of capability units/capability modules.
management style. From the aspects of management mode innovation and employee work mode reform, a management mode that matches the construction, operation and optimization of capability units/capability modules will be established.
group Culture. From the aspects of values and code of conduct, establish an organizational culture that matches the construction, operation and optimization of capability units/capability modules, and transform the strategic vision of digital transformation into the conscious behavior of employees to actively innovate.
[T/AIITRE 20001-2020 “Guidelines for the Construction of New Capability Systems for Digital Transformation” in the original text of the standard, the focus of management dimension construction, including general principles, digital governance, organizational mechanisms, management methods, organizational culture, etc., this part selects “7.4.4 Management method” section]
7.4.4 Management method
Organizations should establish management methods that match new capacity building, operation and optimization from the aspects of management innovation and employee work mode changes, including but not limited to:
a) Management innovation. Organizations should promote the transformation of function-driven bureaucratic management to process-driven matrix management, data-driven network management, and intelligent-driven value ecological symbiosis management, and continuously improve the scope of planning, organization, coordination, control and command. and accuracy, and improve the self-learning and self-optimization level of management when appropriate.
b) Changes in employee work patterns. Organizations should adopt appropriate methods and means such as digitalization and platformization to empower employees to perform their functions and responsibilities as needed, and promote employees to self-organize, learn, and carry out creative work independently.
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